At ShoeHiver, we prioritize swift and secure delivery for all our footwear collections. Whether you're ordering performance-driven outdoor styles or versatile everyday designs, our team processes orders within 1-2 business days after payment confirmation. All items are carefully inspected, packaged with protective materials, and dispatched from our fulfillment centers to ensure they reach you in pristine condition.
Processing typically takes 1-2 business days (excluding weekends/holidays). Delivery durations vary based on your location and selected shipping method. Domestic shipments generally arrive within 5-8 business days, while international orders may require 10-20 business days depending on customs clearance. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates.
We offer transparent pricing with two straightforward options:
Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more
Note: Expedited shipping is temporarily unavailable to maintain service reliability across all regions.
We currently ship to most countries in North America, Europe, and select Asia-Pacific regions. Some restrictions apply to remote areas (e.g., islands, military bases) and countries with complex import regulations. During checkout, our system will automatically verify your address eligibility. For specific inquiries about your location, please contact [email protected] prior to ordering.
Once your order ships, you'll receive a confirmation email containing:
- A unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery window
Tracking typically updates within 24-48 hours after dispatch. If you haven't received updates after 3 business days, check your spam folder or contact our support team.
While rare, delays can occur due to weather, customs inspections, or carrier logistical issues. If your tracking shows no movement for 7+ business days or the estimated delivery date has passed:
1. First check with your local post office
2. Contact our team at [email protected] with your order number
We'll initiate a carrier investigation and keep you updated throughout the process. For confirmed lost packages, we'll prioritize reshipment or refund options.
International customers may be subject to customs fees, VAT, or other import charges depending on their country's regulations. These fees are the responsibility of the recipient and are not included in our shipping costs. We declare all packages at full value as required by international trade laws. For guidance on potential fees, we recommend consulting your local customs office before ordering.
